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Disaster Information

Colonial Penn Life Insurance Company extends concern and sympathy to everyone whose lives have been impacted by natural disasters.
If you are a Colonial Penn customer with questions or concerns about billing, claims, or any other service issue please call us toll-free at 1-800-523-9100.

Notice for Illinois Residents

Due to recent significant flooding the Governor of Illinois has declared the counties of Cook, Kane, Lake and McHenry state disaster areas. 


Due to these conditions, Colonial Penn has taken the following action for those counties:

  • Issued a moratorium on cancellations and non-renewals for any in-force policy issued to an affected policyholder. This moratorium will last from July 12, 2017 to September 30, 2017.  The company will extend the deadline if directed by the Governor.  Additionally, the company will withdraw any cancellation or nonrenewal issued during that period. 

Policyholders experiencing any disaster-related dispute or issue can file a complaint with the Illinois Insurance Department’s toll-free complaint hotline at 1-866-445-5364, or online at

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