Because you're important to us, we've made customer service a top priority. So here's a list of questions and topics that we know are important to you.
New York Residents Click Here

How do I contact you?
Can I E-mail you?
Can I download forms from this website?
What payment options are available?
How do I change my payment method?
Can I pay my current bill online?
Helpful payment tips
More than one insurance plan
I have more than one policy - can I just get one bill?
How do I change my beneficiary?
How is a life insurance claim filed?
I lost my policy - how can I get a copy of it?
How do I change my address?

How do I contact you?

Confused about whether to call us, write us or E-mail us?

Please call us toll-free when:
	you have questions about benefits or premium payments
	you have a question about your coverage
	you feel you can no longer keep your coverage active
	you change your address
	you want to request a form (some forms can be downloaded from this site)
	Our toll free customer service line is: 1-800-523-9100 8:30 a.m. to 5:30 p.m. (ET) Monday - Friday
Please write or E-mail us:
	to request forms
	to change your beneficiary (you can also download the Change of Beneficiary Form from this website)
	to notify us of the death of an insured
	if you have lost your policy
	To E-mail us, please click here. Our mailing address is: Colonial Penn Life Insurance Company Life Administration - 2150 399 Market Street Philadelphia, PA 19181 - 2150

Can I E-mail you?

Feel free to E-mail us regarding your life or health insurance to:

Request information
Request a form to report a claim or change a beneficiary
Ask a question

Just click here.

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Can I download forms from this website?

Yes, to download forms click here.

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What payment options are available?

We offer the following convenient payment options, and with any of them you can pay monthly, annually, quarterly or semi-annually: 

Direct Bill - We'll send you a statement for payment by check or money order.

Automatic deduction from your checking or savings account - Many of our policyholders find this to be the most convenient payment method. You'll save time and postage, and you can choose the date you would like to have your payment deducted. To download and mail us the automatic bank account deduction Authorization Form, click here. To sign up online  click here.

Credit Card - We'll charge your premium directly to your credit card, and you'll save time and postage (not currently available in PA). To sign up online for credit card billing  click here.

You may be eligible for a discount on your premiums, depending on your coverage and the payment plan you choose. For more information call us toll free.

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How do I change my payment method?

 To sign up online for automatic bank account deduction click here .
 To download and mail us the automatic bank account deduction Authorization Form, click here.
 To sign up online for credit card billing click here.
 To switch to direct bill, or for help selecting a billing plan that's right for you please call us toll free.

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Can I pay my current bill online?

You can pay a current bill through automatic bank account deduction or credit card. click here  for details.

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Helpful Payment Tips

Be sure to write your account number or case file number on your check or money order.
Mail your payment at least 10 days before it's due.
Making payment on more than one plan? Be sure to list all account numbers or case file number and include the billing notice for each account or case file.
Missing your bill or payment coupon? Just write your account number(s) or case file number on your check or money order and mail it to:

Colonial Penn Life Insurance Company
P.O. Box 371850
Pittsburgh, PA 15250-7850


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More Than One Life Insurance Plan

If you bought additional coverage, don't let your existing coverage lapse! Additional coverage is issued as a separate and distinct plan with a different account number. Usually, when you buy more than one policy from us we automatically combine your payments into one convenient monthly statement. If you are still receiving separate premium notices we may be able to combine them.

Call us to see what your options are.

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I have more than one policy - can I just get one bill?

Yes, depending on the type of coverage you have we may be able to combine your life insurance premium notices into one convenient, monthly statement. Please call us for details.

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How do I change my beneficiary?

Most of the insurance documents we issue include a form. Just complete the form and mail it to us. If you need a new form, just E-mail your request to us, call us toll free, or click here to download the form.

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How is a life insurance claim filed?

Please click here to view questions and answers regarding our life insurance claims process.

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I lost my policy - how can I get a copy of it?

Please send us your request in writing, through E-mail or regular mail.

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How do I change my address?

To notify us of a change of address please E-mail us your new information.